Clear terms. No surprises.

Who we are

Pakistan Front Desk (PFD) is a sole proprietorship owned by Mouaaz Ullah Khan, based in Punjab, Pakistan. Our website is pakistanfrontdesk.com.

These terms apply when you use our website or our services. In these terms, "we" and "us" mean Pakistan Front Desk. "Clinic" and "you" mean the clinic that uses our services.

Our services

We set up and run front desk systems for clinics. This can include WhatsApp replies, bookings, reminders, receptionist accountability, money tracking, receipts, patient recall, ad tracking and a daily brief for the doctor. Each clinic gets only the parts in its plan.

We also offer marketing: Meta ads (Facebook, Instagram and WhatsApp), TikTok ads and TikTok marketing, and Google ads, for the doctor's personal brand, the clinic's brand, or ads only. Marketing can be taken on its own, without the front desk system.

Our system is built on the official WhatsApp Business Platform. Pakistan Front Desk is a separate company. We are not part of WhatsApp or Meta.

Free demo

The demo is free. Booking a demo does not mean you have to buy anything.

Your plan and price

• Every clinic is different. After we understand your clinic, we share a written plan.
• The plan lists the services, the price and how and when you pay.
• The plan is part of these terms. If the plan and these terms say different things, the plan wins.
• For marketing, the ad spend is the clinic's own budget for the ads. It is separate from our fee and goes to the ad platforms.
• You pay only for the services in your plan. There are no hidden charges.
• Payment is made in advance for each billing month. If agreed in your plan, payment can be taken automatically from the clinic's bank account.
• If a payment is more than 7 days late, we may pause the service until it is paid.

Setup

Setup usually takes 3 to 4 days after the plan is agreed. To finish on time, we need the clinic's details and access on time: timings, treatments, doctors, and access to connect the clinic's WhatsApp.

What the clinic agrees to

• Give us correct information about the clinic, and tell us when it changes.
• Only message patients who have contacted the clinic or agreed to hear from it.
• Follow WhatsApp's and Meta's rules for business messaging.
• Keep access to the system safe, and tell us if staff leave.
• Not use the system for spam, false claims or anything illegal.

AI replies

• Replies to patients are written by AI, set up with the clinic's own information.
• AI can make mistakes. Clinic staff can see every chat and should tell us if a reply needs fixing.
• Our system does not give diagnoses or medical advice. All medical decisions stay with the clinic's doctors.
• Our system does not offer discounts unless the clinic's doctor has approved them.

WhatsApp and Meta

• WhatsApp messaging runs on Meta's official platform and follows Meta's rules. If Meta changes its rules, prices or service, we may need to change how the system works.
• The clinic pays Meta's WhatsApp messaging fees.
• We use proven, official methods to keep those fees low, without cutting the quality of the work. We never use unofficial tools.

Patient data

The clinic owns its patient data. We only use it to run our services for the clinic. Our Privacy Policy explains what we process, where it is stored, and how it is deleted.

Ending the service

• The clinic can cancel at any time. The service continues until the end of the billing month already paid, then stops.
• When a clinic leaves, we give it a full copy of its data on the day it leaves. We keep the data for 90 days, then delete it.
• We may pause or stop the service if a clinic breaks these terms or WhatsApp's rules. We will tell the clinic first, unless the problem is serious and urgent.

Our responsibility

• We set up and run the system with care and fix problems as fast as we can.
• Results depend on many things, so we cannot promise a fixed number of patients, bookings or income.
• We are not responsible for outages or changes by other services we depend on, such as WhatsApp, Meta, our hosting provider or the internet.
• If we are ever responsible for a loss, the most we will pay is the amount the clinic paid us in the 3 months before the problem happened.

Using this website

• The chats, numbers and names shown on this website are samples. They are not real patients or real results.
• The content and design of this website belong to Pakistan Front Desk. Please do not copy them without asking.

Changes to these terms

We may update these terms. When we do, we change the date at the top. If a change affects your clinic in a big way, we will tell you on WhatsApp first.

Law

These terms follow the laws of Pakistan. Any dispute will be handled by the courts in Mian Channu, Punjab.

Contact us

Questions about these terms? Email team@pakistanfrontdesk.com or WhatsApp +92 324 6683431.

Pakistan Front Desk, Punjab, Pakistan.